Patient General Informations
 
     
  Welcome  
  You are very welcome to Shekhawati Hospital & Research Centre (SHRC), Jaipur. We hope that this website helps you to learn about the services and resources that are available to you and your visitors.

We provide a broad range of clinical and specialties services and have an excellent reputation for providing high quality care. During your stay, we will treat you as an individual and take your needs into account regardless of your gender, status, race, or age.

We strive to make the hospital safe and welcoming, and we embrace a culture of dignity and respect for all patients and staff.

If you need information or help during your stay, please ask a member of staff, who will be happy to assist you. 		 
     
  Your Stay in Our Wards  
  After you are admitted, you will be brought to a ward or intensive care unit. This page describes what you can expect from your stay in the wards, where your core healthcare team will provide you with the best quality care.

Healthcare Team

Upon arrival in a ward, a nurse will help to settle you in and a doctor will work with you to complete your medical history. You will also receive an information leaflet that contains information about your care in your specific ward. You should feel comfortable asking your doctor or nurse about your condition.

During your stay, your core healthcare team may consist of:
  • The nurse on duty, who provides you with your nursing care, and the healthcare assistants who support the nurses.
  • The nursing manager, who is responsible for ward management and clinical management of care.
  • Allied health professionals – physiotherapists, occupational therapists, speech therapists, dietitians etc. - who provide you with their specialist service as necessary.
  • Resident doctors in guidance of consultant are responsible for your treatment while you are in the hospital.
  • Your consultant will supervise your treatment and determine when you are ready for discharge.
  • Well qualified staff from Laboratory, radiology, and pharmacy staff may also support your care during your stay.
 
     
  Diet  
  On admission, you will be asked about your dietary needs.

Once, your are in the ward, you will be offered a daily menu however some patients may be on a special diet.

For health safety and hygiene reasons, please do not bring food into the Hospital.

Meal times

In general

Breakfast: 7:30 am to 8.00 am
Lunch: 12.30 pm to 2.00 pm
Evening tea: 4.00 pm to 4.30 pm
Dinner: 7.30 pm to 8.30 pm 		 
     
  Hygiene  
  Please help us maintain a clean, healthy environment for patients and staff:
  • Please clean your hands with soap and water OR with the hand solution / gels located in ward. It is especially important to clean your hands after you cough or sneeze, before meals, and after going to toilet. Hands also can be soiled after contact with the physical environment.

    For your own safety, please make sure your hands are clean.
  • Do not place towels or clothing on radiators.
  • Do not store belongings (including suitcases) on the floor.
  • Remove toiletries from the bathroom after use.
  • Do not store food in or on lockers unless the food is in airtight containers.
If you have any questions or feedback, please send your message to admin@shekhawatihospital.org or ring the Head of Administration at 239 / Head of House Keeping at 236.		  
     
  Smoking Policy  
 
In line with current legislation, smoking is prohibited in Shekhawati Hospital & Research Centre. Smoking is a punishable offence.
 
     
  Telephone Calls  
 

Calls to the wards 

If someone urgently needs to call you, he or she should call the telephone operator. He or she has to advise your room extension to the telephone operator. Please note, we need to have our hospital telephone free for any emergency call, one should ignore to call on hospital land-line.

Public telephones
Public telephones is located near Reception.

Mobile phones
Mobile phones are permitted in designated areas only.
 
     
  Mobile Phones  
 
The use of cellular phones and walkie-talkies can cause life support and diagnostic equipment to malfunction. Signs throughout the Hospital indicate where cellular phones may and may not be used.

Taking photographs with camera / picture phones is prohibited in the Hospital. Please respect patient privacy.

The Hospital does not accept responsibility for lost or stolen mobile phones.
 
     
  Electrical Equipment  
  Please do not bring electrical equipment into the Hospital without the approval of the maintenance staff.  
     
  Your Right to Information  
 
Your personal health record contains personal information. You have a right to access and review that information but some times your request cannot be granted. You will be notified in that case. For more information in this case, you can contact to Medical Director.
 
     
  Your Right to Confidentiality  
 
While you are in the Hospital, medical, nursing, para medical and administrative staff may have access to the data in your personal health record. Hospital policy requires all SHRC staff members to respect the confidentiality of your data.

If you have any concerns, please contact the Managing Director 0141-2232211.
  
     
  Help Desk   
 
Help Desk Representatives:
  • Help to resolve difficulties that may arise in relation to Hospital services or care.
  • Assist you and provide information about services provided within the hospital.
  • Listen to your comments in relation to the services provided by the hospital.
  • Co-ordinate and manage the investigation into your complaints.
  • Arrange interpreters, signers for the patient.
Contact :
Helpdesk is located near the main entrance

Hours
Monday - Saturday: 8.00am - 8.00pm
Sunday: 10.00am - 2.00pm 		 
     
  Bed and Ward Transfers  
 
To provide the best medical and nursing care to all patients, it may be necessary to transfer patients from one part of the ward to another or perhaps to other wards.
Every effort will be made to keep movement to a minimum.

We would be grateful for your full co-operation should you be requested to move. Please remember that other patients may be asked to move to facilitate your care.
 
     
  Going Home (Discharge)  
  After you have been informed of your discharge, please ensure that:
  • Arrangements have been made for going home on the morning of discharge (before 2.00pm).  Please understand that your bed may be required for a patient waiting in the Emergency Department.
  • Any valuables being kept for safe keeping are returned to you.
  • A medical certificate is issued, if required.
  • You have prescriptions for any medication your doctors have prescribed for you on discharge.
                         Follow up care will be organised and planned in accordance with your needs. 		 
     
 
   
  Patient Information
  • Admissions
  • Your Stay
  * Diet
  * Hygiene
  * Smoking Policy
  * Telephone Calls
  * Mobile Phones
  * Electrical Equipment
  * Your Right to Information
  * Your Right to Confidentiality
  * Patient Representatives
  * Bed and Ward Transfers
   
   
 

   
   
   
   
   
   
 
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